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Customer Services Open:

Monday to Friday 10:00 - 19:00

Contact : 01159 37 33 33

We Deliver Worldwide

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Terms & Conditions

Welcome to our website. The only conditions we place on the use of this website are that you enjoy the experience whilst shopping from the comfort of your own home using our secure checkout and knowing that your order will be delivered to your door promptly.
However if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bake and Create’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


We are aware that some people may be concerned about giving their credit /debit card details over the Internet, and that's why Bake and Create trade using only the highest levels of card security. For this we have chosen PayPal as our payment provider to deal with our customer's credit/debit card transactions, whose sole purpose is to process card payments in a secure environment.
When your credit/debit card details are entered in the shopping basket payment section of our website, your details are entered onto a secure payment form. When the form is submitted your credit/debit card details are encrypted to industry standard then processed by Paypal. The transaction is completed electronically leaving us to complete your order without having to deal with your credit card details.

Making a Purchase

We accept Mastercard, Visa, Maestro through Paypal.
We will also accept Cheques and Postal Orders for UK orders only.  We would ask you to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you would like to use either of these payment methods

Postage and Packaging

We can deliver your purchase worldwide. We aim to process orders as quickly as possible. All orders received Monday to Friday (excluding Bank Holidays) before 1pm are dispatched by Royal Mail 1st Class delivery, the same day. Please note that we aren't guaranteeing next day delivery, just to post orders received by 1pm the same working day. Orders received after 1pm on Friday won't be collected from us until the following Monday evening. Royal Mail doesn’t collect from us on Bank Holidays. It is your responsibility to ensure that address and postcode information are correct.
International orders are dispatched the same working day (Monday to Friday excluding English Bank Holidays) using Royal Mail's Standard Airmail Service for orders under 2 Kilos.  Orders over two kilos will need to be sent by Courier.  We will pack the parcel and then weigh it and contact you to advice of the cost.  For this reason please ensure you have entered the correct contact details when ordering. These services will typically take between 5 and 10 days to reach Europe and up to four weeks to non European destinations, from the UK, but this is not a guaranteed.
We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. If you are concerned or have a particular deadline, please state clearly when ordering and give a daytime telephone number. We will do our very best to keep you informed and to meet your deadline.

Product Availability

We do our best to ensure availability of all our products. If, however, we are unable to supply an item, we will inform you of the delay and the expected delivery date. We will offer the option of a refund, alternative product (if we have one that is suitable) or placing a backorder for the items. All outstanding orders are held on file and we will despatch them as soon as they become available. Occasionally we find ourselves having to cancel and withdraw an item. In these circumstances we will inform you immediately and give you a full refund.


If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered. Please call us on 01159373333 and we will endeavour to help.


We want you to be happy with our service and the goods we supply you. We have remarkably few returns; however, in the unlikely event that you are dissatisfied with your goods, please return them within 14 days, unused, and in their original packaging (i.e. in saleable condition) for an exchange or refund.
All returns should be sent to:

Bake and Create
37 Medina Drive
NG12 4EQ

Please enclose a copy of or the original invoice with your return to allow us to identify the sale. The costs of returning goods to us shall be borne by you unless the item(s) were delivered faulty or damaged, or there were shortages or discrepancies with your order. In these circumstances please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will advise you of what will happen next.

Upon receipt of the goods we will give you a refund or an exchange credit as required. The right to return the goods to us will not apply in the event that the product has been used. You must obtain a free proof of posting from Royal Mail. Refunds for returned items will be made to the debit or credit card used for the original payment. Refunds will be made to your account within 10 working days.
Under Distance Selling Regulations 2000 you have the right to cancel your order within 7 days from the date of delivery by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

General Information

Prices are subject to change without notice. Every care has been taken to describe and portray items accurately using current technology; however, slight variations may occur. Images shown on our website may have slight colour differences to the actual goods you receive due to the display discrepancies inherent in different computer monitors.  It is also possible that the packaging may vary from the packaging that you see on the website

Errors and Omissions

We all make mistakes from now and then.  We believe our prices are correct but if we have made a mistake we reserve the right to refuse a sale. If any part of these terms and conditions is found to be unlawful, it shall not affect the validity of the remainder.  Errors and omissions accepted.


Cookies are pieces of information, stored on your hard drive by your web browser that allows the site to remember something about you at a later date.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

You can view the cookies that have been stored on your hard disk (although the content stored in each cookie may not make much sense to you). The location of the cookies depends on the browser. Internet Explorer stores each cookie as a separate file under a Windows subdirectory. Netscape stores all cookies in a single cookies.txt file.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Craft Superstore Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Craft Superstore Website from territories where its contents are illegal or unlawful. If you access the Craft Superstore Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


Except where necessary for viewing the information on the website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no information or pictures on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Bake and Create.

Our contact details are as follows:

Bake and Create

37 Medina Drive
NG12 4EQ
Telephone Number 0115 9373333
Email b This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

VAT Registered Number xxxxxx